Terms & conditions

Domestic Orders: Orders are shipped ExWorks (EXW) Boerne, Texas. A variety of freight carriers are used in order to provide the quickest and most economical mode of transportation. Stanbio will utilize a particular carrier only when specified by the customer. Refrigerated products are shipped via two (2) day delivery service Monday through Wednesday or, if requested by the customer, via overnight service on Thursdays. Frozen products are shipped via an overnight service Monday through Thursday. Additional charges apply to shipments containing hazardous material.

International Orders: Terms of sale are ExWorks Boerne, Texas.

Stanbio Laboratory products are sold through a carefully selected group of medical supply dealers. Contact our Sales Department for the name of the authorized Stanbio dealer in your area.

All product specifications and packaging sizes are subject to change without notice. Stanbio Laboratory reserves the right to amend prices or to discontinue products and sizes without prior notification.

Payment terms are In Advance, credit card, or Net 30 Days with approved credit. Payment can be made via wire transfer, company check, bank draft, money order, letter of credit (irrevocable and confirmed) or by VISA, MASTERCARD, or AMERICAN EXPRESS credit cards. Open account requires that full payment be made before or at account term. Unpaid balances will incur late charges of one and one-half percent (1 1/2 %) per month until paid. Delinquent accounts will be placed on credit hold until full payment is received. When applicable, freight, handling and insurance charges are prepaid and added to customer invoice.

Send remittance to:
P.O. Box 907, San Antonio, TX, USA 78294-0907

This product catalog contains information on products which is targeted to a wide range of audiences and could contain product details or information otherwise not accessible or valid in your country. Stanbio Laboratory does not take any responsibility for accessing such information which may not comply with any legal process, regulation, registration, or usage in the country of your origin.

Stanbio Laboratory products should be handled only by qualified individuals trained in Good Laboratory Practices and familiar with the potential hazards of handling reagents. All Stanbio products are shipped with appropriate labeling and Safety Data Sheets are available. All SDS describe, to the best of Stanbio’s knowledge, any potential handling issues. Any absence of warning must not be interpreted as an indication of safety, nor does it preclude a potential health hazard. Due care should be exercised with all Stanbio products to prevent contact and ingestion.

Stanbio Laboratory guarantees all of its products to perform according to the parameters found in their respective package inserts, until the expiration date. Any product found not to perform up to these standards will be replaced without charge. Stanbio Laboratory is not responsible for products that are held past the expiration date or not stored properly. A “Return Goods Authorization” (RGA number) MUST be obtained from Stanbio’s Quality Department before any product can be returned for non-performance. Any product received due to an error on the part of Stanbio Laboratory may be returned for replacement or credit immediately after receiving authorization from Stanbio’s Customer Service Department. Please report any item/quantity discrepancies to our Customer Service Department within 5 business days from receipt of product. Damages due to shipping should be reported directly to the carrier. Due to FDA compliance issues and GMP controls, any item(s) shipped as a result of customer error may not be returned for credit. Goods determined returnable by Stanbio Laboratory will be subject to a 15% restocking fee to partially cover the cost of the Quality Assurance procedures Stanbio Laboratory must perform on all returned products.

Contact details

Main Telephone
(830) 249-0772

Fax
(830) 249-0851

Mail
Stanbio Laboratory
1261 North Main Street
Boerne, TX 78006
USA

Sales Department
1-866-STANBIO or 1-866-782-6246

Technical Support
(Mon – Fri 8 am – 5 pm, US Central Time)

USA Toll-Free: 1-800-531-5535
techsupport@ekfdiagnostics.com